Consumer rights

CRS has a team ready to assist on any situation affecting you as a consumer, namely in respect of the quality of goods and services, health protection and physical safety, consumer training and education.

Our team of professionals may assist you in the following subjects:

• Pre-contractual and contractual information
• General contractual clauses
• Post sale assistance
• Free retention of unsolicited goods or services
• Aggressive sales
• Disloyal commercial practices
• Right to cancel agreements

CRS assists its Clients in preventing and compensating material or non-material damages resulting from the offense of consumer’s rights or interests, namely though inhibitory proceedings for harmful or illegal practices. This proceeding is applicable with the necessary adaptations in the following legal frameworks:

• Consumer Defense Law;
• General contractual terms;
• Citizen action.

Redress: the consumer has the right to be compensated for material or non-material damages resulting from defective supplies of goods or provisions of services.